Shipping Rates
Shipping Rates
Our Flat rate shipping Australia wide is $11.95 and includes most metro areas. Bulky/heavy orders (multiple cartons) and remote locations as deemed by our courier partners may incur an additional charge. Our Flat Rate Shipping is calculated based upon most major cities for most orders and the rates are set by our courier partners and orders are despatched daily from our Central Coast, NSW depot.
If you live in a remote or regional location as set by our courier partners or if your order is bulky or heavy, an additional shipping cost may occur, you will be notified by email and/or text then an order will be sent to you. Please checkout and make payment at the checkout, once payment has been received your order will ship. Shipping will not occur until payment for the excess freight charges has been received in full.
We ship by various methods depending on the size of your order and your location. Our courier partners include Aramex and Australia Post and in some instances other freight partners. Some items cannot be shipped with Australia Post due to their size limits.
All orders will be Authority to Leave in a safe location, if there is no safe location a calling may be left and you will need to collect the parcel from the local agent, Parcel Connect or Australia Post. If you do not wish to have Authority to Leave, you will need to place a note in the Notes Section of your order when checking out.
If you have any special conditions relating to delivery please include these in the Order Special Instructions section on your cart before checking out.
Tracking ID will be sent from Starshipit to you via email so please check your junk mail box too.
Ship Tection Shipping Insurance
Unfortunately sometimes parcels are lost or damaged in transit, we now offer Ship Tection Shipping Insurance. Please select Ship Tection at the check out for peace of mind and to be eligible to make a claim should loss or damage take place. For more information about Ship Tection please click the link at the checkout. Please note, if you do no select Ship Tection at the checkout then we are unable to assist you with a claim and you will need to contact the courier directly.
Pre Orders
Time frames for Pre Orders are estimates only and sometime delays may occur, we will do our best to keep you updated of any delays. If you order a Pre Order item with in stock items, the in stock items will be held until the arrive of the Pre Order. If you require the items separately, place the order separately to enable immediate delivery of the in stock items. Please contact sharon@luxecoastalhome.com.au if you have any queries.
When will my order ship?
In most cases your order will be packed and despatched in 1-2 business days after your transaction has been processed. In peak times it may take a little longer to despatch your order. Orders are despatched from Long Jetty, NSW.
How long is shipping?
East Coast shipping takes approximately 2-5 business days to arrive – West Coast shipping is approximately 3-5 days and some remote or regional locations may take longer. Due to COVID-19 and the large volume of shipping currently happening, there may be some slight delays depending on your location and what the lock down situation is in each state at the time of your order. If your order has not arrived, please submit an enquiry with the courier delivering your order.
What if I do not receive my order?
If your order has not been delivered within 7 business days please check your shipping information and submit and enquiry directly with the courier, this will escalate the enquiry and in most cases delivery will occur within 1-2 days. Sometimes due to the high volume of parcels shipping, some parcels get stuck. Once you have submitted an enquiry and if you still have not received your parcel, please contact Luxe by email sharon@luxecoastalhome.com.au
Claims
ShipTection Shipping Insurance Protection
We now offer Route Package Protection at the checkout for peace of mind. If you selected Route Package Protection at the checkout and need to make a claim please click here
If ShipTection Shipping Insurance was not selected at the checkout you may not be eligible to make a claim. We suggest that you please contact the courier who delivered your package for the next steps.
International Shipping
We ship Australia wide only and are unable to ship any international orders.