We ship via various methods depending on the size of your order and your location including Fastways, Australia Post, Couriers Please and Border Express. If you wish to have Authority to Leave in a safe location, please leave a note on your order in some instances a Collection Notice will be left. We do not ship to PO Boxes or Parcel Lockers. Tracking ID will be sent to you via email so please check your junk mail box too.
Flat rate shipping Australia wide is $11.95 for all orders excluding bulky/heavy where extra charges may occur. Our Flat Rate Shipping is calculated based upon most major cities as set by couriers.
If you live in a remote or regional location as set by our couriers or if your order is bulky or heavy, an additional shipping cost may occur, you will be notified if that is the case prior to shipping and a separate Paypal invoice will be sent to you. Shipping will not occur until payment for the excess freight charges has been received in full.
Time frames for Pre Orders are estimates only and sometime delays may occur, we will do our best to keep you updated of any delays. If you order a Pre Order item with in stock items, the in stock items will be held until the arrive of the Pre Order. If you require the items separately, place the order separately to enable immediate delivery of the in stock items. Please contact firstname.lastname@example.org if you have any queries.
When will my order ship?
In most cases your order will be packed and shipped in 1-2 business days after your transaction has been processed.
How long is shipping?
East Coast shipping takes approximately 2-5 business days to arrive – West Coast shipping is approximately 3-5 days and some remote or regional locations may take longer. Due to COVID-19 and the large volume of shipping currently happening, there may be some slight delays depending on your location and what the lock down situation is in each state at the time of your order.
What if I do not receive my order?
If your order has not been delivered within 7 business days – please contact Luxe by email email@example.com
International Shipping Now Available
We now ship internationally, just email your order requirements to firstname.lastname@example.org and a shipping quote will be sent to you, please ask for a quote. Shipping time depends on your location and duties or taxable may apply and this is your responsibility and not included in the shipping costs. An invoice will be sent to you and full payment is required before your goods will ship. All prices quoted are in Australian dollars.