Lani Shell Strand Lei

IMPORTANT INFORMATION

SHIPPING

Most orders are despatched same or next business day, during peak and sale periods, orders may take between 1-3 days to be despatched. You will receive an email notification once your order has been despatched.

ETHICALLY SOURCED

Many of our products are ethically sourced and handcrafted by small family home industries around the world, therefore some variances in colour size and design may occur in the natural fibres used to create our products.

COLOUR DISCLAIMER

We provide accurate images of our products colour although this may vary due to computer monitor settings and browsers which can vary from monitor to monitor, and everyone sees colours differently. The name we provide for our products does not necessary reflect the colour and is used for descriptive purposes and does not mean it is that exact colour.

MISSING ITEMS

Claims for missing items must be made within 48 hours of receipt of goods by email to sharon@luxecoastalhome.com.au

DAMAGE CLAIM

Unfortunately, sometimes items arrive damaged or lost. If your item arrives damaged, please follow these steps. Your concern will be answered within 24 hours.

1. Take photos of the damaged product and the original packaging and send them to sharon@luxecoastalhome.com.au.
2. Please keep the original packaging. 
3. Photos will be assessed a replacement or refund will be issued. 
4. In some instances, the courier will collect the damaged item and original packaging to return to their depot.

If a Gift Card has been used as part of the purchase, the Gift Card will be refund in the first instance and the balance will be refunded by the same payment method.

THANK YOU for shopping with our small, Australian, family owned, business, established since 2018. When you order from us, you in turn support other small businesses in Australia. We despatch most orders the next business day from the Central Coast of NSW.