Refund policy

How do I Return or Exchange an item?

If you would like to return a product for change of mind, you may return your product within 7 days of receipt, all shipping costs relating to the return will be at your own expense and the original shipping costs will be deducted from the refund (Store Credit). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot accept any item not in its original condition or if it is damaged or has missing parts. All returns will attract a 10% restocking fee and this will be deducted from your refund. Please email us at sharon@luxecoastalhome.com.au before returning your product.

Once your return is received by Luxe Coastal Home and your item has been checked to see that it is in the original condition, we will send you an email to notify you that we have processed your Refund and the Store Credit has been issued. 

Return to PO Box 7176 Toowoon Bay NSW 2261. Please be advised it is the buyers responsibility for all return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately we are unable to guarantee receiving your returned item

Shipping Information

We ship by various methods depending on the size of your order and your location. Our courier partners include Aramex and Australia Post and in some instances other freight partners. Some items cannot be shipped with Australia Post due to their size limits.

All orders will be Authority to Leave in a safe location, if there is no safe location a calling may be left and you will need to collect the parcel from the local agent, Parcel Connect or Australia Post. Your order musts be collected within 7 days. If you do not wish to have Authority to Leave, you will need to place a note in the Notes Section of your order when checking out.  

If you have any special conditions relating to delivery please include these in the Order Special Instructions section on your cart before checking out.

Express Shipping

We offer Express Shipping with Australia Post if you need your order in a hurry. Order will be despatched the next business day. Additional charges apply depending on the size of your order and the location. Add a note to your order or contact sharon@luxecoastalhome.com.au

Shipping Rates

Our Flat rate shipping Australia wide is $11.95 and includes most metro areas. Bulky/heavy or multiple carton orders and remote locations as deemed by our courier partners may incur an additional charge. Our Flat Rate Shipping is calculated based upon most major cities and the rates are set by our courier partners.

If you live in a remote or regional location as set by our courier partners or if your order is bulky or heavy or is for multiple cartons, an additional shipping cost may occur, you will be notified by email and an order will be sent to you. Please checkout and make payment at the checkout, once payment has been received your order will ship. Shipping will not occur until payment for the excess freight charges has been received in full.

Pre-Orders

Incoming stock listed as Pre-Order can be purchased in advance and will be shipped upon arrival of stock. If other items have been purchased these items will be held until the Pre-Order arrives unless instructed to ship separately where an additional shipping charge will occur. Feel free to call or email if you'd like further information.

Orders Returned to Sender

If your item is Returned to Sender a 10% restocking fee will be deducted from your refund. The refund will be for the items purchased only and not the freight. If you wish to have the items resent, an additional delivery fee will be payable before the order can be reshipped and this will be charged at the actual shipping rate by our supplier and not covered by Flat Rate Shipping. 

Missing Items & Claims

Claims for missing items must be made within 48 hours of receipt of goods by email to sharon@luxecoastalhome.com.au

Unfortunately sometimes parcels are lost or damaged in transit, we now offer Ship Tection Shipping Insurance. Please select Ship Tection at the check out for peace of mind and to be eligible to make a claim should loss or damage take place. For more information about Ship Tection please click here

Please note, if you do no select Ship Tection at the checkout then we are unable to assist you with a claim and you will need to contact the courier directly. 

If a Gift Card has been used as part of the purchase, the Gift Card will be refund in the first instance and the balance will be refunded by the same payment method.

Cancelled Orders

Please choose carefully, once you have placed your order and checked out, you agree to our Terms and Conditions and the packing and shipping process will commence. If you change your mind after checking out and wish to cancel your order, a Store Credit will be issued. All orders will encounter a 10% restocking fee which will be deducted from your refund (store credit). This covers third party payment provider fees and shipping protection fees which are not refunded to us and therefore this cannot refunded you.

Late or missing refunds

If you have not received your refund yet, first check your bank account again. Then contact your bank, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have still not received your refund please contact us at sharon@luxecoastalhome.com.au

Damage and Missing Items

Claims for damaged or missing items must be made within 48 hours of receipt of goods by email including photographs of the goods. Once your claim has been approved you will be issued with a Store Credit. Email sharon@luxecoastalhome.com.au 

Sale items are unreturnable.